Privacy Policy

Effective Date: 18th May 2026

1. Who we are

Our website address is norfolkbathroomsandboilers.com. This website represents Norfolk Bathrooms And Boilers Ltd, providing professional kitchen renovations and various gas services. We are committed to protecting your privacy and ensuring your personal data is handled securely.

2. What personal data we collect and why we collect it

Contact Forms

When you use the contact form on our website to request a quote or ask a question, we collect the information you provide, such as your name, email address, phone number, and the details of your inquiry. We use this information strictly to respond to your request and provide customer service. We do not use this information for unsolicited marketing, and your details are not sold on to other parties.

Cookies

Our website is built on WordPress, which uses standard cookies to ensure the site functions correctly. Because we do not use third-party analytics or advertising trackers, we only use “strictly necessary” cookies. You can view our cookies on our Cookie Policy page.

Embedded content from other websites

Articles or pages on this site may include embedded content (for example, our Instagram feed). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These external websites (such as Meta/Instagram) may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website. Usually, these trackers are solely for keeping track of view counts and uses of the feeds on websites. If you reject cookies via the cookie banner when viewing the website, you will be opted out of any tracking related to these sites.

3. Who we share your data with

We do not sell, rent, or trade your personal information with third parties. Your data is only shared with the essential service providers required to run our business, such as our secure website hosting provider and the email routing systems that deliver your contact form messages to us. In plainer terms, your information is only used by us (NBAB Ltd) to contact you back about a query, and the details are technically stored on our website so that we can access them to respond to you.

4. How long we retain your data

If you send a message via our contact form, the submission and its metadata are retained for administrative and customer service purposes. This allows us to keep an accurate record of our correspondence regarding your home repairs and installations. As outlined below however, you can request that the data is deleted should you wish.

5. What rights you have over your data

Under UK GDPR, you have complete control over your personal data. If you have submitted a contact form through this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. This will likely only be what you have filled in on our contact form (if you have submitted something to us via it at any point).

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes (such as invoices or GasSafe compliance records).

6. How we protect your data

Our website uses standard SSL encryption (HTTPS) to ensure that any data you submit through our contact forms is securely transmitted between your browser and our servers. We also have some safeguards on the website to deter any attempts to get hold of your data through more nefarious means.

7. Contact Information

If you have any privacy-specific concerns or wish to request the deletion of your data, please contact us at norfolkbathroomsandboilers@gmail.com